Mary Washington Hospital

Overall: Not Recommended

Awful! Just this week, I suffered through the most agonizing experience I've EVER had at ANY medical facility, EVER - both doctors, nurses, and staff! It's ok for the doctor's, nurses and even the patient advocates to make you feel unsafe and disrespect you, but you will be banned from MWH's land and buildings if they dare perceive that you have disrespected or made one of their staff feel uncomfortable. *true story* All I did was state the truth. If that makes someone uncomfortable, they obviously know it is the truth but can't handle it. The entire ER is also filthy dirty, everywhere! Some patients were sprawled out on the dirty lobby floor because the wheelchairs and lobby chairs are made of rock. Others were lying in make-shift beds using chairs and covered in blankets. This was because, for some reason, the MWH ER can't assign you a bed. So, don't bill me for one either! I SAW empty beds. I told a nurse that and she said, "where"? I rounded a corner and tada! There they were all lined up, nice comfortable chairs and beds. Empty chairs and beds! I so wanted to lie in that chair balled up in a fetal position because I was in so much pain; but, a very nasty mean security guard came to the doorway, flicked on the light and ordered me back out to the torture room. For the record, I arrived by albulance and was quickly transfered to one of the wheelchairs made of rock and was then dumped into the torture room (PRN adapter in my arm and hurting like heck!) where I sat hour after hour. MWH claims to reinvest their "profit". Well, invest those funds in new chairs, wheelchairs AND beds! There is NO excuse for the lack of any. None. I spent 12+ hours going back and forth to that filthy lobby. When I was FINALLY taken back to a room, the nightmare continued. It actually got worse. The charge nurse would not allow my mother or sister to come back to see me because she said I was yelling. I suppose we all revert back to kindergarten when you visit the MWH ER. That charge nurse violated both my family and my rights! My mother wanted to speak to the awful doctor who took over during the shift change, 12 hours down, 12 left I spent! She was concerned about an elevated blood test I had to beg the man to order! She was denied that opportunity! That is unlawful. I was never assigned a nurse and none offered any assistance. I had to ask for a pillow. I had to ask for something to drink after about the 12th hour; and, I had to BEG for someone to relieve the pain that had yet been diagnosed. I had to ask a nurse to take a urine sample that the PA collected in triage but did not take for testing when she left the room and never returned. By the time I handed it over to a nurse, it was leaking out of the cup. Disgusting. Subcare. Direlection of duty! The only time I was helped was when I called out to a nurse who happened to be walking past my room. Maybe that is what the charge nurse heard. Although I had a bp of 147/92, dizziness, pressure in my head like it was going to explode, chest pain, shoulder pain, leg pain and an abnormal EKG taken by EMT and totally dismissed by my 1st ER doctor, Dr. Cheema, an elevated d-dimer, genetic blood clotting disorder,Factor II, and suffering a multi-bilater emboli in 2012, NO EKG was performed by the ER. After grabbing the EKG from me and looking at something concerning on my knees, she gave me one possible cause and it was NOT hives. But, someone charted that I complained of Hives. I asked MWHC to fix it. They sent an amendment form on which stated my request to correct MY MEDICAL records could be denied. Notes also state I drink 3 glasses of vodka/day. WRONG! That error resulted in my boyfriend hearing the "oh so busy" staff saying (when I hit the call button), "Oh! That's the lady with an alcohol problem". Think I'm safe? I don't. However, if the Director of Security, Calvin, feels you disrespected or made any employee at MWHC feel uncomfortable or disrespected, he/MWHC issue a No Contact/No Tresspass Order via email AND TEXT! How's that for service?