The Core Institute

Overall: Not Recommended

THIS GROUP OF DOCTORS IS SO BIG, SO COMPLEX THAT IT IS LIKE CALLING A GOVERNMENT AGENCY. NOT GOOD. The Core Institute is has a very slick web page, fancy offices, and a great public relations company writing their ads.... they also have wonderful doctors. Where this Institute looses big time is in their inability to build a decent phone/message system to match the "World Class" image they are building. Really they can get surgeries schedule faster than anyone. Really their doctors ARE SUPERIOR that the average doc you will bump into in the Ortho field. Really they do have very good support staff and the very latest x-ray, MRI equipment. So at it's heart the Core institute is a very good facility... but it is NOT an easy facility to get phone calls to or message from. It took me, on average, 12 min. to get through the phone tree (the hold waiting is one long very pompous infomercial that will drive you crazy). Then you will get a call center person (yes they are that big an organization) - their call center people are very nice but wait there's more! After waiting 12 min. to get a call center person - they will then TRANSFER you to the department you wanted, then you get ANOTHER INFORMERCIAL that can take another 5 min. or more, and then you get -- VOICE MAIL - at which point you leave a message. Occasionally, you might get a real person to answer and they will take a message to forward when they can to the person you were calling. In other words, it's a nightmare. So you can't just call ask for the nurse of your doc, talk to her or leave a message, you have to Call the institute, wait about 15 min on infomercial, get a call center person who will then transfer you to either a "triage nurse" or the voice mail of the person you wanted to call, you then talk to the triage nurse who will leave a message for the nurse who works for your doctor - and maybe you will get a call back - L A T E R. So there are so many layers to get through to just have a simple conversation with your docs staff - the doctors ARE WONDERFUL, the facilities ARE ADVANCED - the phone system is HORRIBLE. For me, when I was in pain, having to deal with endless hold and voice mail was not worth it.

Overall: Recommended

I have been a patient for 2 years and I feel they have always had exceptional service across the board.

Overall: Not Recommended

Never felt more insulted, demeaned, bullied in my life by a doctor; Dr. Goodine. He walked in with two other men in tow and spent 5 minutes with me. Degraded me the entire time, laughed off my questions and made me feel stupid. Snickered when I told him where the pain was and he could have cared less. Facility is like pushing livestock through. So unfriendly. I called back to get MRI results and still never received results from doctor. Facility never processed new injection to insurance or physical therapy for over a month. Decided to move on elsewhere and pull mine and my families business altogether. Doctor and staff are bully's, doctor is misogynistic, lacks caring and has a huge ego. I now am treated professionally with respect, empathy and steady treatment plan.

Overall: Not Recommended

My wife is suppose to be scheduled for a shot in her back and no one will schedule it we call as the doctor told us to do and Leah is extremely stubborn and will not call back she called yesterday at 2/29 on sep 28 and I called back at 2/36 same day and it is now sep 29 and we still haven’t received a call my wife is supposed to go in on the 30 for an injection and we are still waiting for a call this isn’t the first time that Leah refuses to contact us this doesn’t say much about core inst or dr Feldman we are very upset and my wife is in pain for a long time waiting for something to be done